Mohamed Soliman

Duty Manager | Hospitality Operations

Hotel Operations & Customer Experience

Front Office Management & Guest Relations

IT Networking, Systems & Technical Support

Mohamed Soliman

Duty Manager | Hospitality Operations

Hotel Operations & Customer Experience

Front Office Management & Guest Relations

IT Networking, Systems & Technical Support

Download CV Contact Me

About Me

Hello! I’m Mohamed Soliman.

Results-driven Duty Manager and hospitality professional with over 10 years of experience in hotel operations, guest relations, and front office management across 5-star properties in Dubai, UAE. Proven track record of improving guest satisfaction scores, resolving complex complaints, and leading high-performing teams in fast-paced environments. Experienced in Opera PMS, Opera Cloud, upselling strategies, Night audit. Delivered consistent improvements in service quality and team performance, contributing directly to revenue targets and occupancy goals. Adept at cross-departmental collaboration, staff coaching, and maintaining brand standards in alignment with UAE hospitality regulations. Seeking a senior hotel management role to leverage expertise in guest experience, front desk operations, and operational leadership within a leading Dubai hotel group.

  • Specialization: Front Office Operations, Team Leadership, Customer Experience
  • Industry: Hospitality & Hotel Operations
  • Languages: English & Arabic
  • Position: Duty Manager
  • Residence: Dubai, UAE
  • UAE Driving License: Available
Resume
Experience
2013 - Present
Art Director
Google Inc.

Collaborate with creative and development teams on the execution of ideas.

2011 - 2012
Front-End Developer
Upwork Inc.

Monitored technical aspects of the front-end delivery for projects.

2009 - 2010
Senior Developer
Envato Inc.

Optimize your website and apps performance using latest technology.

Education
2006 - 2008
Art University
New York

Bachelor's Degree in Computer Science ABC Technical Institute, Jefferson, Missouri.

Certificate
2005 - 2006
Programming Course
Paris

Coursework - Git, WordPress, Javascript, iOS, Android.

Certificate
2004 - 2005
Web Design Course
London

Converted Photoshop layouts to web pages using HTML, CSS, and JavaScript.

Certificate
Skills
Design
  • Web Design
  • Write Music
  • Photoshop
  • Graphic Design
Languages
  • English
  • German
  • Italian
  • French
Coding
  • WordPress
    90%
  • PHP / MYSQL
    75%
  • Angular / JavaScript
    85%
  • HTML / CSS
    95%
Knowledge
  • Website hosting
  • iOS and android apps
  • Create logo design
  • Design for print
  • Modern and mobile-ready
  • Advertising services include
  • Graphics and animations
  • Search engine marketing

Hospitality Duty Manager | Dubai

Experienced Hospitality Duty Manager currently working at The H Dubai with expertise in hotel operations, front office management, guest relations, VIP guest handling, complaint resolution, and luxury hospitality services. Skilled in managing daily hotel operations, coordinating departments, improving guest satisfaction, and maintaining smooth operational workflows in fast-paced environments. Strong background in leadership, customer service, team coordination, revenue support, and operational problem-solving. Experienced in hospitality systems, PMS platforms, OTA extranets, IT support, and website management.

1.Core Systems & Technical Skills

1.Opera Cloud

Guest check-in/check-out, reservations, cashiering, billing, reporting, room management, and front office operations.

2.Opera PMS

Front office operations, room allocation, reservation handling, cashiering, and guest service management.

3.FPG InGauge

Upselling performance tracking, target management, auditing upsell activities, and revenue optimization support.

4.3C Portal / Planet Payment System

Payment processing, transaction handling, and operational financial support.

5.Bayan Solutions

Staff scheduling, roster management, workforce coordination, and operational planning.

6.Hotlync

Hotel communication and interdepartmental operational coordination.

7.Booking.com, Agoda & Expedia Extranet

OTA reservation management, rate updates, room inventory, guest communication, and online booking operations.

8.Revinate

Guest communication, reputation management, and guest feedback monitoring.

2.IT & Technical Support

1.Network & IT Support

Basic network troubleshooting, server room support, connectivity issue resolution, and operational system monitoring.

2.WordPress & SEO

WordPress management, Elementor customization, website updates, and basic SEO optimization.

3.MikroTik Network Management

Internet line merging, bandwidth optimization, network troubleshooting, and connectivity management.

4.Microsoft Office & Computer Support

Proficient in Microsoft Word, Excel, Outlook, and PowerPoint. Experienced in software updates, troubleshooting, and system maintenance.

 

Advanced Hotel Revenue Management Certificate
Autism Certificate
COP28 Certificate
Customer Service Recovery Certificate
Dubai Way L2 Certificate
Effective Communication With Staff Certificate
Emotional Intelligence Fundamentals Certificate
Front Desk Upselling Certificate
Fundamentals of Hotel Revenue Management Certificate
Hotel Finance for Non-Finance Managers Certificate
Introduction to Hospitality Management Certificate
Leading and Motivating Teams Certificate
Managing Team Performance Certificate
Problem Solving and Creative Thinking Certificate
Relationships for Leaders Certificate
Time Management and Productivity for Leaders Certificate
FPG's Champion Certification Tactical Certificate
Blog

Nothing Found

It seems we can’t find what you’re looking for. Perhaps searching can help.

Get in Touch
  • Address: Dubai, UAE
  • Email: Admin@mohamedsoliman.cv
  • Phone: +971 52 996 0992
  • Freelance: Available
Contact Form

    This form uses Akismet to reduce spam. Learn how your data is processed.